TERMS & CONDITIONS

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic Communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website, by sending an email to you or by communicating via direct messaging services, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Services Offered

Our array of services encompasses the precise fabrication of bespoke 3D designs as well as the provision of exquisitely crafted 3D printed products. Our offerings extend to both proprietary designs and those obtained under licensed agreements with diverse designers.

5. Intellectual Property & Design

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

The content and services on this website is available under the following licenses unless specified otherwise

    • Creative commons – Attribution
    • Creative commons – Attribution – ShareAlike
    • Creative commons – Attribution – NoDerivatives
    • Creative commons – Attribution – NonCommercial
    • Creative commons – Attribution – NonCommercial – ShareAlike
    • Creative commons – Attribution – NonCommercial-NoDerivs

 

Please ensure that you possess the appropriate rights to use the design files you provide for printing, confirming your ownership or permissions. For our licensed 3D printed products, it is crucial to respect the intellectual property rights of designers. Reproduction, distribution, or commercial use of these designs without explicit permission is prohibited. Upholding these principles is integral to fostering a respectful 3D printing community. By utilizing our services, you explicitly agree to adhere to these guidelines and uphold the rights of creators.

All content on this website, excluding those posted by users or third parties, is the sole property of 3D Mitra. Unauthorized copying, redistribution, or use of this content will be dealt with according to the law. We are committed to protecting our intellectual property and will take legal action if necessary to enforce our rights.

6. Newsletter

Notwithstanding the foregoing, you may forward our newsletter or promotional materials in the electronic form to others who may be interested in visiting our website.

7. Third Party Property

  • Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
  • We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

8. Responsible Use

  • By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
  • Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
  • You may not use our website content or services for any illegal or unauthorized purpose, nor may you modify, distribute, or reproduce any part of it.

9. Registration

  • You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person.
  • You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
  • After account termination, you will not attempt to register a new account without our permission.

10. Ordering & Payment

When placing an order, you agree to provide accurate and complete information. Payments for orders can be made through the available payment methods on our website. Prices are subject to change without notice.

11. Shipping & Delivery

We will make every effort to deliver orders in a timely manner. However, we are not liable for delays caused by factors beyond our control, such as shipping carriers or your local laws and procedures.

12. Return & Refund Policy

In the unlikely event that you encounter any issues with your order, the following policy is applicable:

12.1. Incomplete orders

  • Withdrawal Period: The window for withdrawal on new orders concludes 48 hours after payment has been made for our products or services.
  • Order Cancellation: To initiate a cancellation, please contact us as soon as possible through email or our website.
  • Partial Performance of Services: If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

12.2. Completed orders

  • Withdrawal Period: The withdrawal period will expire 7 days from the day of receipt of the printed parts.

12.3. Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by WhatsApp, or email). Our contact details can be found below.

12.4. Acknowledgement of receipt

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example, by SMS, WhatsApp or email).

12.5. Meeting the withdrawal deadline

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

12.6. Refunds for damaged products & prints

If your order arrives damaged or does not meet your expectations in any way, we offer a refund within the withdrawal deadline. To initiate a refund for damaged products or prints, please follow these steps:

  • Contact Us: Reach out to us directly through email or via our website.
  • Claim Submission: Ensure you include the order number, filename(s) of the affected parts, and images depicting the quality issues mentioned in your communication with us. For dimensional issues, kindly use a caliper and provide images. For broken or missing parts, photographs of the packaging are required.

12.7. Refund process

  • Refund Processing Time: Refunds for cancelled orders and damaged products and prints typically take 5-7 working days to process.
  • Notification: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

12.8. Legal exceptions

  • Please note that there are some legal exceptions to the right to withdraw, and some items cannot be returned or exchanged. We will let you know if this applies in your particular case.
  • Please ensure that you thoroughly read and understand our return and refund policy before placing an order. By placing an order with us, you acknowledge and agree to the terms outlined in this policy

13. Content Posted by You

We may provide various open communication tools on our website, such as ratings and reviews, and various other services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

14. Termination of Use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any services thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

15. Warranties & Liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the content. We make no warranty that:

  • This website or our products or services will meet your requirements;
  • This website will be available on an uninterrupted, timely, secure, or error-free basis;
  • The quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

16. Privacy

  • To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
  • We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
  • We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Policy and our Cookie Policy.

17. Export Restrictions/Legal Compliance

Access to the website from territories or countries where the content or purchase of the products or services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of India.

18. Affiliate Marketing

Through this Website we may engage in affiliate marketing whereby we receive a percentage of or a commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from businesses.

19. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

20. Breaches of These Terms & Conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

21. Force Majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

22. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

23. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

24. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

25. Entire Agreement

These Terms and Conditions, together with our privacy policy and cookie policy, constitute the entire agreement between you and 3D Mitra in relation to your use of this website.

26. Updating of These Terms & Conditions

We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. It is your responsibility to review these terms regularly. To request a prior version of these Terms and conditions, please contact us.

27. Choice of Law & Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of India. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

28. Contact Information

This website is owned and operated by 3D Mitra. You may contact us regarding these Terms and Conditions by sending us an email.

Last updated on June 16, 2024