1. Safeguarding Your Privacy
We value your trust and are committed to protecting your privacy. This Privacy Policy page explains how we collect, use, and safeguard your personal information. By using our services, you agree to the terms outlined below.
2. Information we Collect
When you use our website or engage with our services, we may collect various types of information, including:
- Personal Information: This includes your name, email address, contact number, GST information, billing and shipping addresses. We need these to process your orders and provide you with the best service.
- Usage Data: We gather data about how you interact with our website, such as the pages you visit and the products you view. This helps us improve our website and tailor your experience.
- Communication: If you reach out to us via email, phone, or WhatsApp, we may retain the communication history to provide better support and address your inquiries.
- Payment Details: We collect payment information to process your orders securely. Rest assured, your payment details are encrypted and handled with the utmost care.
- Design Files: When you share your 3D design files with us for your projects, we collect and store them to ensure we can bring your creations to life.
3. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: Your personal and payment information is used to fulfill your orders, send order confirmations, and ensure accurate delivery.
- Customer Support: We may use your communication history to provide assistance, answer your questions, and resolve any issues.
- Website Improvement: Usage data helps us understand how visitors use our website, allowing us to enhance its functionality and user experience.
- Marketing: With your consent, we may use your contact information to send you promotional offers, updates, and newsletters. You can opt out of these communications at any time.
4. Your Design Files & Privacy
We understand that your 3D design files are valuable and personal. Here’s how we handle them.
- Confidentiality: Your design files are treated with the utmost confidentiality. They will only be used for the purpose of bringing your project to life and will never be shared with any third parties without your explicit consent.
- Retention: We retain your design files for a reasonable period after completing your project in case you need further assistance or reprints. However, if you want us to delete your design files after completion, please let us know, and we’ll be happy to comply.
5. Data Security
We take data security seriously and employ measures to protect your information from unauthorized access, alteration, or disclosure. Our website is equipped with SSL encryption, and we regularly update our security protocols.
6. Third Party Sharing
We do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted partners who assist us in operating our website, conducting business, and providing services to you. These partners are bound by confidentiality agreements and follow strict data protection standards.
7. Your Choices
You have the right to access, correct, or delete your personal information. You can also choose not to provide certain information, although this may affect your ability to use some of our services.
8. Updates to Our Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and we recommend checking back periodically.
If you have any questions or concerns about our privacy practices, please contact us via email or our website.
Thank you for trusting us with your privacy. We are committed to serving you with the best shopping and 3D printing services and ensuring a secure online experience.
Last updated on June 16, 2024
