Get answers to common questions about our 3D printing services. Simplify your experience with expert guidance.
We currently offer a variety of materials for FDM printing, including PLA+, PETG, ASA, ABS, PLA Wood, PLA Silk, Fluorescent PLA and more. Each material has its own unique properties, such as strength, flexibility, and heat resistance, catering to different needs and applications.
We offer a range of post-processing options to enhance the appearance and functionality of your prints, including sanding, painting, priming, and assembly. These services can be tailored to meet your specific requirements.
We recommend following certain design guidelines to ensure the best results with FDM printing, such as maintaining adequate wall thickness, adding support structures for overhangs, and avoiding intricate details below a certain size. You can find more detailed guidelines on our website.
We accept commonly used file formats such as .STL, .OBJ, and .STEP for printing. These formats ensure compatibility with our printing software and allow for seamless processing of your designs.
Our maximum build volume for FDM printing is 220mm x 220mm x 240mm. This means that objects must fit within these dimensions to be printed as a single piece. For larger objects, we offer slicing and assembly services to accommodate the size limitations.
Our printers are capable of achieving a high level of detail, with layer heights as low as 0.1mm. However, the level of detail may vary depending on factors like material, print settings, and design complexity.
The time required to complete a print varies depending on factors like size, complexity, and material. Small, simple prints may take a few hours, while larger or more intricate designs could take several days. Our team will provide you with an estimated turnaround time based on your specific project and existing orders.
Yes, absolutely! You can request a quote for your project by uploading your design files through our website. Our online quotation system will review the files and provide you with a customized quote based on factors like material, size, and finishing options. If, for any reason, you are unable to get a quote due to print volume limitations, please use the “Request Quote” button on our instant quotation portal or reach out to us directly by sending us an email .
While we primarily employ an exceptional team of designers, we also extend our services through a network of specialized professionals to cater to diverse needs. Our in-house designers excel in crafting custom models optimized for successful 3D printing. In instances where their expertise may not align with your project requirements, we seamlessly connect you with our extended network of skilled designers. Rest assured, whether through our in-house team or our extended network, we’re committed to providing top-notch design services tailored to your needs.
If you encounter any issues with your print, such as defects or damages, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction. For more information, please refer to our return and refund policy.
Yes, we offer discounts for bulk orders depending on the quantity and complexity of the prints. Bulk discounts are automated on our instant quote systems, allowing you to see savings in real time. After uploading each file through the single product upload frontend, you can also increase the quantity in the cart to receive discounts. If you have multiple files, you may use our small batch production page to upload models, although the single product upload frontend is more user-friendly and easier to navigate. For more information and a customized quote for your bulk order, please feel free to reach out to us.
To place an order, simply visit our website and follow the steps to upload your design files, select your desired options, and complete the checkout process. Our team will then review your order and begin processing it accordingly. If you have any questions or need assistance, don’t hesitate to reach out to us.
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